You have 30 days to return your order for any reason for a full refund. Return packages to the address that is on our Contact Us page. You can request for an exchange or refund. Also, if you unfortunately received a damaged / defective or incorrect order, we will pay for all costs to replace it. We will not pay for shipping if the item is not defective or the incorrect item. If for any reason whatsoever you are not satisfied with a product that you receive from us, just return it back to us for a refund. In such cases, we will require a photo or video of the problem. Please contact us right away once you have discovered any errors. Refunds and credits are issued under the following conditions:
• Exchanges Resalable Condition: Regarding exchanges, we do require that you return the item to us in the same condition you received it in, and preferably with the same packaging it was shipped in. Please, we cannot accept returns in used condition. Refunds will be made only after the item has been inspected and verified to be in 100% resalable condition.
• Return Tracking #: Your returned package must be accounted for. It is required that you ship the package back to us with a valid tracking number in case the package gets lost, and so there is not dispute later if the package was received by us or not.
• Order Reference #: Please write your Online Order # somewhere on the box, or include a copy of your order receipt inside your package, or include a handwritten note with reference to your order information.
• Return Shipping & Handling: Regarding voluntary exchanges, you will pay for shipping your package to us, and then we will pay to ship your exchange back to you. Regarding any broken / defective orders received, we will pay for your return shipping, we will send you a package return label by email which you can then print and attach to your package.
• Where to Mail to: Please mail returns and exchanges to the address on our Contact Us page.